Refund policy

Returns & Refunds

We want you to love your A.LOOPS skincare. If you're not satisfied, you can request a return within 30 days of delivery for unopened, unused products in their original packaging.

For hygiene reasons, opened skincare products can't be returned, unless the item arrived damaged, defective, or incorrect. In that case, contact us within 7 days of delivery with a photo and we'll send a replacement or a full refund at no cost to you.

How to start a return

Email info@a-loops.co.kr with your order number. We'll reply with return instructions. Please don't send items back without contacting us first.

Return address:
Annecy International (A.LOOPS)
106 Chestnut Ln
Woodbury, NY 11797
United States

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post the refund.

Exchanges

The fastest way to get a different item is to return the original (if eligible) and place a new order.

Questions? Contact us at info@a-loops.co.kr or 929-435-0058.